Windsor (City Of). Communications and Customer Service

Site: Windsor - City Hall Sq E

Service: 211 South West Region Contact Centre

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Contact Information
Office Phone 2-1-1 or 519-258-0247 * Admin 519-255-7474
Toll Free Phone 1-866-686-0045
Fax 519-256-3311
Primary Contact Rose Fioret, 211 Support Analyst; Email:
Description and Service Details
Description (Service) Confidential information and referral service  
* trained specialists assess caller needs and offer referral and advocacy to assist persons in accessing appropriate health, social, government, community and human services
Hours 211 South West Call Centre Hours: Mon-Fri, 8 am-5 pm (calls are answered by Toronto 211, 5 pm-8 am) , Mon-Sun, 24 hours
Areas Served Chatham-Kent ; Elgin County ; Essex County ; Lambton County ; London ; Oxford County
Eligibility No restrictions
Application Call * no walk-in service, telephone and web service only
Languages English ; Interpretive Services - available in over 175 languages
Fees None
Agency Information
Established 2007
Primary Executive Alena Sleziak, Manager, 211/311 Call Centre
Funding City / Town - City of Windsor ; Regional / Municipal - County of Essex, County of Oxford ; Provincial - Ministry of Community & Social Services ; Donations - Community Employment Services ; United Way
Site Information
Located In Community Windsor
Address & Map
400 City Hall Square, Unit 410
Windsor, ON N9A 7K6
Intersection City Hall Sq and Park St
Physical Access Fully Accessible - Parking, Washroom, Entrance and Elevator

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Call 2-1-1, Toll Free: 1-866-686-0045